Appointment
cancellation policy
We hope that you are keeping yourself and your family safe during this pandemic.
Rosehill Family Medical Practice is dedicated to caring for all our patients. We understand how difficult it can be for you to book an appointment to see us. We also understand that urgent matters arise that may prevent you attending your booked appointment. However, missed appointments that are not cancelled prior to the visit place even more pressure on available timeslots, disadvantage other patients and increase our costs. We ask that you please assist us and all our patients by cancelling your booked appointment in advance of the appointment time.
If you do not attend and fail to cancel your appointment 2 hours in advance of the booked time, our reception team will contact you after the missed appointment time and generate a $30 missed appointment fee. This can be paid over the phone if you have a credit card or any time prior or at your next appointment. Please note that if your appointment is from the 8 am -10:30 am time slot, please contact the practice the day before to cancel the appointment to avoid the cancellation fee.
