Medical Emergency

If there is a medical emergency, please call 000

After hours

  • If you need to contact a doctor when the surgery is closed, please call our after-hours number.
  • National Home Doctors Service: 13 74 25
  • We have two Emergency Departments close to the practice:
    • Westmead Hospital – 12 minutes by car
      • Corner of Hawkesbury Rd and Darcy Rd, Westmead NSW 2145
      • Phone: (02) 9845 5555
    • Auburn Hospital – 11 minutes by car
      • Hargrave Road, Auburn NSW 2144
      • Phone: (02) 8759 3000

Home visits

We do home visits for our selective regular patients who live within a 2 Km radius of the practice. We prefer to do home visits for patients who cannot attend the practice due to a medical condition or disability. We can also do visits for patients in nursing homes and care facilities.

Please call our staff for further details about home visits.

Contacting your Doctor

  • We cannot do medical consults over the phone and would love to see you face to face. Messages may be left for the attention of the Doctor and will be dealt with as soon as practical.
  • Referrals and Repeat Prescriptions: So that we comply with legal and ethical requirements all requests for referrals must be done in a consultation with your doctor. We also prefer that consultations are made to request repeat prescriptions. Only at the discretion of your doctor can a repeat prescription be issued without a consultation.
  • Test results cannot be given over the phone due to privacy and confidentiality principles. Please call (02) 9635 8075 for an appointment.
  • Email: Individual medical advice cannot be provided by email due to privacy principles.

Recalls and Reminders

We do believe that prevention is better than cure! Health monitoring is an important part of your healthcare. We have reminders and recalls for follow up visits and routine health checks.

Rosehill Family Medical Practice uses various computerised reminder and recall systems. You will be notified of any reminders and recalls that are relevant to you during consultations. We may at times write to you for reminders regarding your health. You have the option of opting out of these reminders; just let our staff know.

Privacy and Confidentiality

Your medical record is confidential. It is our policy to maintain the security of your personal health information at all times and to ensure that this information is only available to authorised members of staff.

This is one of the reasons why we don’t discuss your health matters like test results at the front counter. Our reception staff are not authorised to provide test results.

Problems

Feel free to talk to our doctors, nurses or our reception staff regarding any concerns, suggestions or complaints. Your feedback is very important to us and we will take it seriously. You may wish to write to our practice manager.

We are a Bulk Billing Medical Practice
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